Frequently Asked Questions

Products

  • Do you offer any more products or options?
Yes, please contact our sales team at marshallsshop@marshalls.co.uk we have a vast range of products and other options available or view our full range by visiting the following links:

www.marshalls.co.uk to view our domestic and commercial products

www.bollardsdirect.co.uk to buy Marshalls Street Furniture products

http://stores.ebay.co.uk/Marshalls-Factory-Shop to buy Marshalls end of line paving products



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  • Can you send me a brochure of the products you sell?
Brochures for the full Marshalls range can be ordered or downloaded as pdfs from www.marshalls.co.uk.

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  • Do you provide samples?
We provide samples in the following categories. Please contact marshallsshop@marshalls.co.uk.

ProductSample Availability
GreenhousesNo
Garden FurnitureNo
WallingNo
Welsh StoneYes


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  • Are your products available to view prior to purchasing?
All products on the website will be provided with a full description and illustration. Some of them you can view in person, some you cannot due to access restrictions to some of our sites. This is summarised below:

ProductSite visit possible?
StonefaceNo
PlantersNo
MonolithsNo
Garden FurnitureNo
WallingYes (except Reconstituted walling)
Welsh StoneYes


Please call or email us to arrange visits to the site where Welsh Stone is sold. Please note our Gwyrhyd Stone quarries and offices are based in West Wales.

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  • How are the garden benches you sell delivered? Do they require assembly?
The product is delivered as 3 separate pieces in a flat pack and requires assembly. You will receive a bonding adhesive to attach the legs to the bench. As for securing the product to the ground I’m afraid we do not offer a facility to do so, Previous customers have commented that once purchasing their benches that they have secured the item with concrete.

Please also see important handling information about our granite furniture range.

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  • I notice that the monoliths are quite large and heavy. What arrangements should I make at my house/business premises on the day of delivery?
All monolith orders will be dropped off kerbside and it will be your responsibility to ensure you have the specialist equipment required on site to move the monoliths to where you want them to sit. Please contact your local hire centre or builders merchant for information on specialist handling equipment.

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Payment

  • Does the final price include VAT?
Yes, VAT is included in the basket price. The price at checkout is the price you pay and this includes VAT and delivery as detailed in the item description. We will issue a VAT invoice on request following delivery.

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  • Can I pay by cheque or cash?
No. Payment must be made by PayPal, Google Checkout or by credit/debit card.

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Collection and Delivery

  • Can I collect?
Yes collection can be arranged, please note our products are based at various sites, please contact our sales team at marshallsshop@marshalls.co.uk and we’ll advise the available location.

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  • How are the products delivered?
Delivery vehicles will vary based on quantity and the type of product you purchase, if you do have any specific delivery instructions or restrictions please do not hesitate to contact us at marshallsshop@marshalls.co.uk, we will try to accommodate all your requirements.

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  • How Long will delivery take?
See our product specifications for estimated delivery period, our staff will contact you with delivery information once ordered.

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  • Can I choose a delivery that suits me?
Yes, you can choose a day that suits you.

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  • What type of vehicle will the delivery arrive on?
Although we can’t fully specify the type of vehicle the delivery will arrive on we will always try to accommodate any special instructions.

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  • Do you deliver outside of mainland UK?
Our delivery coverage are as follows:

ProductDelivery Coverage
GreenhousesUK Mainland *
Garden FurnitureUK Mainland *
WallingUK Mainland *
Welsh StoneUK Mainland * & Republic Of Ireland


* There is an additional cost for delivery to the Scottish Highlands (postcodes beginning with AB,IV,KW,PA and PH as shown below). Please contact us on 0845 307 3131 for delivery charges to these areas.



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Installation and Maintenance

  • Do you offer an installation service?
Marshalls may be able to install your product, please find attached the link for Marshalls Approved Installers: http://www.marshalls.co.uk/transform/FindInstaller

Please note this applies to walling and flooring products. It does not apply to green houses or garden furniture.

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  • Will my product require assembly or specialist installation?
A few of our products will require assembly, see our product specifications, within your order a specification sheet will be sent to you detailing all assembly/installation instructions.

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  • Can I obtain advice on Fitting and maintenance for my purchase?
Yes please contact marshallsshop@marshalls.co.uk if you require additional information.

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Returns

  • Can I cancel or return my order?
Yes see details on our returns policy page.

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Contact

  • Where are your stores based and what are their opening hours?
We do not have any stores as such as we sell direct over the internet and phone. If you need to contact us please email, live chat or call on 0845 3073131 . Our opening hours for these channels are 9am to 17.00 Monday to Friday.

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  • My mobile phone network provider charges me a fortune for calling 0845 numbers. Is there any other number I can call to avoid these rates from a mobile?
Yes absolutely. You can also call us on: 01422 312947.

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  • Hi, I would like to work with you. How do I apply?
Please visit the Marshalls Group site for any of our current vacancies.

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  • Am I able to contact you to request selling a product on your site?
We are always looking for products that might possibly be an option to sell on the Marshalls Shop. Please do not hesitate to contact us on marshallsshop@marshalls.co.uk.

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  • If I was to contact you in writing what is your address?
Our address is as follows :

Marshalls PLC
E commerce Department
Premier Way
Lowfields Business Park
Elland
West Yorkshire
HX5 9HT

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Marshalls Shop Website

  • I/we offer professional internet marketing/web design/SEO services. Who in your business do I speak to about this?
We are not looking for any new agencies for any of these services at this time. We receive several untargeted emails and calls for internet marketing services a day and we are unable to answer all of these.

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  • Are we able to contact you about advertising on your site?
We have no capacity on our website for advertising banners or text links. This also includes link exchanges. We simply do not have the space on the site to do this.

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  • Need help?
    • Call us
    • 0845 307 3131

    • Call 0845 307 3131 or 01422 312947 if you are calling from a mobile phone.

    Lines open Mon to Fri, 9am to 4pm.