Marshalls online Delivery Policy

Delivery Options Available

Our driver will deliver your goods on a 22 tonne vehicle equipped with a tail lift and pallet truck and we can offer the following delivery options:
Standard Delivery 5 – 7 days
Named Week Day
Named Week Day AM/PM Delivery
Saturday AM Delivery

How long will delivery take?

Standard Delivery will normally take 5 - 7 days from date of order. Our haulier will contact you directly by phone to confirm a delivery date with you.

Delivery Addresses

Marshalls can offer delivery to most UK mainland addresses. Please refer to our Terms and Conditions.

Please note that for those customers who live in some remote rural areas our delivery service may contact you to advise that your address is not serviceable, or alternatively additional delivery costs could be incurred to allow delivery to be affected to remote areas.

Delivery to an address other than your billing address is permitted.

Delivery

Deliveries normally occur between 8.30am and 5.30pm. Once your order has been placed you will be contacted and provided with an exact date of delivery.

All deliveries will be made to the kerbside or the bottom of the driveway.

Preparation for receipt of delivery

When contacted by Marshalls to arrange delivery please:

• Confirm address details and leave a day-time telephone number and/or mobile telephone number so that we can contact you if necessary on the day of delivery.
• Ensure the delivery area is hard, level and safe to take the weight of a pallet truck carrying up to a maximum of 1 tonne in weight. Our driver will not be able to move your goods far from the vehicle. Please note if your delivery point is on an incline the driver won’t be able to push the pallet truck up or down the tail lift whilst on an incline as the pallet could topple. We can not deliver onto cobbles, gravel or uneven surfaces. Under those circumstances the pallet will be left on the roadside.
• Please advise Marshalls of any constraints which may restrict access to your address for our delivery vehicles using the special instructions field on the order form.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS